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In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with regulators: SEBI | NSE | BSE | MCX | CDSL | NSDL

Note: Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI office on toll free no. 1800 22 7575 / 1800 266 7575 or fill complaint at SEBI Scores Portal at https://scores.sebi.gov.in/

After exhausting all available options for the resolution of the grievance, if you are still not satisfied with the outcome, can initiate dispute resolution through the ODR Portal: https://smartodr.in

In order to enhance investor awareness, transparency and ease of access to information relating to securities holdings, the Depositories, in co-ordination with SEBI , have upgraded their respective investor applications (link of mobile application mentioned below) providing a consolidated, bird’s eye view of investors’ holdings in securities markets.

The above mentioned applications of CDSL and NSDL has following features;

Internet-enabled services like Speed-e (NSDL) empower a demat account holder in managing his/her securities ‘anytime-anywhere’ in an efficient and convenient manner and submit instructions online without the need to use paper. These facilities allows Beneficial Owner (BO) to submit transfer instructions and pledge instructions including margin pledge from their demat account. The instruction facilities are also available on mobile applications through android, windows and IOS platforms.

Account opening through digital mode, popularly known as “On-line Account opening”, wherein investor intending to open the demat account can visit DP website, fill in the required information, submit the required documents, conduct video IPV and demat account gets opened without visiting DPs office.

As you are aware, under the rapidly evolving dynamics of financial markets, it is crucial for investors to remain updated and well-informed about various aspects of investing in securities market. In this connection, please find a link to the SEBI/Exchange’s website where you will find some useful educative material in the form of text and videos, so as to become an informed investor.

SEBI: https://investor.sebi.gov.in/ BSE: https://www.bseipf.com/investors_education.html NSE: https://www.nseindia.com/invest/how-to-invest-in-capital-market MCX: https://www.mcxindia.com/Investor-Services/investor-awareness

We believe that an educated investor is a protected investor!!!

Due to maintenance activity, all our trading/web application(s) shall be unavailable for access from Saturday, September 30, 2023, 06.00 AM to Monday, October 02, 2023. Please note that our system/application(s) will resume from Tuesday, October 03, 2023.

Investors are requested to note that Stock broker M/s Goldmine Stocks Pvt Ltd is permitted to receive money from investors through designated bank accounts only named as Up streaming Client Nodal Bank Account (USCNBA). Stock broker (M/s Goldmine Stocks Pvt Ltd) is also required to disclose these USCNB accounts to Stock Exchange. Hence, you are requested to use following USCNB accounts only for the purpose of dealings in your trading account with us. The details of these USCNB accounts are also displayed by Stock Exchanges on their website under “Know/ Locate your Stock Broker.

In case of investor can deposit funds in your trading account, after successful payment funds shall be automatically updated in your trading account in few minutes. If you do not see funds in your account within the timelines and/or any other query related to funds transfer please contact to our account department via email on accounts@goldmine.co.in

Source: SEBI | Study – Analysis of Profit and Loss of Individual Traders dealing in Equity F&O Segment

In case of transposition-cum-dematerialisation, client can get securities dematerialised in the same account if the names appearing on the certificates match with the names in which the account has been opened but are in a different order. The same may be done by submitting the security certificates along with the Transposition Form and Demat Request Form.